Vendor SOPs
Marking Lockers In or Out of Service
Marking Lockers In/Out of Service How to Put Lockers In/Out of Service Topic How to Mark a Locker(s) In or Out of Service Introduction In certain situations, it will be necessary to mark a locker or set of lockers In or Out of Service, due to ...
Remove a Resident
Removing a Resident How to Remove a Resident Topic How to Remove a Resident from a Location Introduction There will be instances where a property needs a resident removed from their location. This document outlines how they can accomplish this ...
Welcome Emails
Welcome Emails Triggering Welcome Emails Topic Triggering Welcome Emails for a specific location Introduction This document will cover how to trigger Welcome Emails to be sent to the residents of a specific location. There are a few different ...
Enable Temporary Access Codes
Temporary Access Codes Enabling Temporary Access Codes Topic Enabling Temporary Access Codes for a location with a package room Introduction This document will cover how to enable Temporary Access Codes for properties that have a Package Room system. ...
Retail Hours
Retail Hours Setting/Managing Retail Hours Topic Setting, adjusting, or removing Retail Hours from a location Introduction This document will cover how to enable, adjust, and remove Retail Hours from a location. Retail Hours enable the iPad screens ...
Remove a Carrier
Deleting Carrier Codes How to Delete a Carrier Code Topic How to Delete a Carrier Code Introduction This document describes how to remove a specific carrier code from a property’s system. This request could come from a property in the case of theft ...
Adding Residents
Adding Residents How to Add One or More Residents Topic How to Add One or More Residents to a Location Introduction There will be instances where a property needs a resident added to its location or an entire list of units. This document will ...
Removing Units
Removing Units How to Remove Units Topic How to Remove One or More Units from a Location Introduction There will be instances where a property needs a unit removed from its location. This document will demonstrate how to accomplish this. Systems and ...
Creating an Overflow Area
Overflow Area How to Create an Overflow Area Topic How to Create an Overflow Area for a Location Introduction There will be instances where a property would like to add a “fake” locker to their system to handle overflows of packages. This would be a ...
Adding Units
Adding Units How to Add One or More Units Topic How to Add One or More Units to a Location Introduction There will be instances where a property needs a unit added to its location or an entire list of units. This document will demonstrate how to ...
Stale Orders Amount (in days)
Stale Order Management Configuring and Utilizing Stale Package Reports Topic How to configure the number of days after which a package is considered "stale," and the reports property staff receive for these packages. Introduction The Stale Order ...
Resident Reminder Notifications
Luxer One Resident Reminder Notifications Managing and Customizing Automated Resident Communication Topic Provides an overview of the Luxer One system's automated resident notifications and offers instructions on how to customize these reminders to ...
How to Change a Carrier Access Code
How to Change a Carrier Access Code A Guide to Modifying an Existing Carrier's Access Code Topic Step-by-step instructions for changing a carrier code in the Luxer One Admin portal, ensuring proper access for all delivery carriers. Introduction ...
Enable or Disable Show in Search
Show in Search Enable or Disable Show in Search Topic Managing property search on our website. Introduction The process for managing a property's visibility on the Luxer One website. The primary goal is to ensure that properties are only searchable ...
Turning Multi-Package Feature (on/off)
Turning Multi-Package Feature (on/off) Introduction The Multi-Package Feature lets carriers scan multiple packages for the same resident into one locker, making deliveries faster and pickups easier. Turning it on combines packages into a single ...
How to Enable OCR
How to Enable OCR Introduction Enabling OCR (Optical Character Recognition) allows the system to read package labels held up to the camera during deliveries. This automates recipient identification for faster, more accurate package processing. ...
How to Suspend System
Suspend System How to Suspend System Topic This procedure applies to all internal departments involved in the suspension process, including Customer Support and Accounting. Introduction This is a step-by-step process for a Senior Account Manager or ...
How to Change the Manager PIn
Manager Pin How to Change a Manager Pin Topic Manager Pin Introduction The manager PIN is an 8-digit code that allows managers to access the system's manager interface. Updating the PIN ensures security and limits access to authorized users only. ...
Disable/Enable Add a Resident Feature (iPad Setting)
Add Recipient Feature Disable or Enable Add Recipient Feature Topic The "Add Recipient" Feature: A Guide to Enable/Disable Introduction The “Add Recipient” feature allows carriers to deliver packages to residents not yet in the system by manually ...
Certificate of Insurance (COI)
Certificate of Insurance (COI) Requesting Vendor Insurance Documentation Topic COI Introduction The COI serves as official proof that the vendor has a valid and current insurance policy in place. This protects the company from significant financial ...