How to Suspend System
Suspend System
How to Suspend System
Topic
This procedure applies to all internal departments involved in the suspension process, including Customer Support and Accounting.
Introduction
This is a step-by-step process for a Senior Account Manager or Property Support Representative to suspend a Luxer One system due to an outstanding balance.
Systems and Permissions Needed
Admin
CRM
Flow Chart
Step-By-Step
In Admin, locate the property and go to the Edit screen.
Change the Property Name by adding "Suspend" to the end of it and save.
Select edit again and click the Retail tab. Under Business Hours, find the +Add button and enter the hours 02:00 - 03:00 for all days and save.
Select Resync Firebase (located just below the Edit button).
Locate the property in CRM. Check to see if there is a Territory Manager. Go to the “suspend system” task. Add a note that says "Suspended". Tag the person who created the task, Marcey Johnson (Residential Support Manager and TM (if in TM Market) and close the task.
Template/Snippet Name
Video
Editional Education for Property Teams
Example Calls/Tickets
Escalation Path
Best Practices
Conclusion
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