How to Change a Carrier Access Code

How to Change a Carrier Access Code

How to Change a Carrier Access Code

A Guide to Modifying an Existing Carrier's Access Code

Topic

Step-by-step instructions for changing a carrier code in the Luxer One Admin portal, ensuring proper access for all delivery carriers.

Introduction

Correctly managing carrier access codes is essential for maintaining the security of the Luxer One system and ensuring a smooth delivery experience for both carriers and residents. 


Systems and Permissions Needed

Admin

Flow Chart

How to Change a Carrier Access Code


Step-By-Step

1. In Admin, locate the property and select the "Carriers" tab at the top of the screen.

2. Find the carrier you want to update and select the wrench icon next to their name.

3. Click "Edit."

4. Change the "Carrier Access Code" using the following criteria:

  • The code must be 4 digits.

  • The code cannot have 4 repetitive digits (e.g., 1111, 2222).

  • The code cannot start with '0'.

  • Do not use numbers affiliated with the property (e.g., street number, zip code, unit numbers).

5. After entering the new code, click "Save."

6. Select Resync Firebase (located just below the Edit button).



Template/Snippet Name



Video

How to Change a Carrier Access Code


Editional Education for Property Teams


Example Calls/Tickets

Escalation Path

Best Practices

We can definitely accommodate requests from properties that use an access control system and wish to use the same access code for their Luxer One system. To ensure the code works properly and remains secure, we highly recommend that it meets our standard best practices for access codes.

Conclusion

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