Disable/Enable Add a Resident Feature (iPad Setting)
Add Recipient Feature
Disable or Enable Add Recipient Feature
Topic
The "Add Recipient" Feature: A Guide to Enable/Disable
Introduction
The “Add Recipient” feature allows carriers to deliver packages to residents not yet in the system by manually entering their information on the iPad. The package will be assigned to the “House Account.” When disabled, carriers can only deliver to pre-existing resident accounts. This setting is managed in admin.
Systems and Permissions Needed
Admin
Flow Chart
Step-By-Step
Go to admin
Select locations on the left-hand side
Search for the property by property name or location ID
Select edit
Select the iPad settings tab
Scroll down to Disable Add Resident Button
Uncheck (disables the feature) or check (enables the feature) the Disable Add Resident Button
If enabling the feature, add “If name is not listed, please return the package to the sorting facility” to the Add Resident Message field.
Select Save
Template/Snippet Name
Video
Editional Education for Property Teams
For properties that lack integration, having the 'disable add resident' feature in effect could lead to packages being undelivered for residents who have not yet set up an account.
Example Calls/Tickets
Escalation Path
Best Practices
Conclusion
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