Recent Articles
Marking Lockers In or Out of Service
Marking Lockers In/Out of Service How to Put Lockers In/Out of Service Topic How to Mark a Locker(s) In or Out of Service Introduction In certain situations, it will be necessary to mark a locker or set of lockers In or Out of Service, due to ...
Remove a Resident
Removing a Resident How to Remove a Resident Topic How to Remove a Resident from a Location Introduction There will be instances where a property needs a resident removed from their location. This document outlines how they can accomplish this ...
Welcome Emails
Welcome Emails Triggering Welcome Emails Topic Triggering Welcome Emails for a specific location Introduction This document will cover how to trigger Welcome Emails to be sent to the residents of a specific location. There are a few different ...
Enable Temporary Access Codes
Temporary Access Codes Enabling Temporary Access Codes Topic Enabling Temporary Access Codes for a location with a package room Introduction This document will cover how to enable Temporary Access Codes for properties that have a Package Room system. ...
Retail Hours
Retail Hours Setting/Managing Retail Hours Topic Setting, adjusting, or removing Retail Hours from a location Introduction This document will cover how to enable, adjust, and remove Retail Hours from a location. Retail Hours enable the iPad screens ...
Popular Articles
What to do if you've had a package go missing?
While we want every package to make it to its intended recipient, there are times when this doesn't happen. This can be due to a multitude of reasons; lost in shipping, misplaced by a carrier, or moved by another person. Luxer One will use our video ...
Temporary Access Codes for Luxer Room
Note: This feature is not available at all locations. Customers can request temporary access to the Luxer Room at their property in three ways - On the package room touch screen: Click the ‘Begin Pickup’ button on the welcome screen, then click the ...
How to Add a Resident
The Luxer One Building Manager Software allows you an easy way to manage your residents. This article will walk you through the steps to add a new resident without needing to reach out to Luxer One Customer Service. Step 1 - Log into your Building ...
How To Update Your Account
If your property has gone through an ownership or management change, you can provide Luxer One with updated information using this form. Once submitted, our team will update our contact records and be in touch with you to review the changes and any ...
Placing Packages and Accounts on Hold
Luxer One understands that you cannot always pick up your packages when they are delivered. In order to help you with this situation, we offer two ways to hold your packages and make sure they are not returned to the sender. Note - Package and ...
Knowledge Base Articles for property staff and residents
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