My Account
How to place my account on hold
If you will be away from your residence for a while, you can place your account on hold. While your account is on hold, any packages delivered during this time will be automatically placed on hold until you return. ? Note: Packages placed on hold ...
How to change your Luxer One account email
You can update your account email with a few steps. ✅ ⚠️ Please keep in mind, that only new emails will be accepted. If the email is associated with an existing account you'll need to contact Luxer One support to help reassign your account. How to ...
How to reset your password
If you're unable to access your Luxer One account, don't worry - we got you! ? You may find yourself looking at this error message when trying to log in to your Luxer One account: Here's how to reset your password: Click 'Forgot password?' Once ...
How To Update Your Account
If your property has gone through an ownership or management change, you can provide Luxer One with updated information using this form. Once submitted, our team will update our contact records and be in touch with you to review the changes and any ...