Popular Articles
Temporary Access Codes for Luxer Room
Note: This feature is not available at all locations. Customers can request temporary access to the Luxer Room at their property in three ways - On the package room touch screen: Click the ‘Begin Pickup’ button on the welcome screen, then click the ...
What to do if you've had a package go missing?
While we want every package to make it to its intended recipient, there are times when this doesn't happen. This can be due to a multitude of reasons; lost in shipping, misplaced by a carrier, or moved by another person. Luxer One will use our video ...
How To Update Your Account
If your property has gone through an ownership or management change, you can provide Luxer One with updated information using this form. Once submitted, our team will update our contact records and be in touch with you to review the changes and any ...
Placing Packages and Accounts on Hold
Luxer One understands that you cannot always pick up your packages when they are delivered. In order to help you with this situation, we offer two ways to hold your packages and make sure they are not returned to the sender. Note - Package and ...
How to Add a Resident
The Luxer One Building Manager Software allows you an easy way to manage your residents. This article will walk you through the steps to add a new resident without needing to reach out to Luxer One Customer Service. Step 1 - Log into your Building ...